Last updated 5 November 2026
Terms of Service
These terms apply when you book or use our services. Please read them together with our Cancellations & Refunds policy and Privacy Policy.
1. Who we are
Wrist Concierge is a trading name of OHOMARKET LLP, a limited liability partnership registered in England and Wales under number OC445333, with its registered office at Stoney Works, 8 Stoney Lane, London, SE19 3BD, United Kingdom. Contact: ohomarketllp@gmail.com.
2. Our services
We provide online advisory services on watches, jewellery and accessories:
- Initial Consultation: a 45-minute video call, followed by a written shortlist of 3 to 5 options within 48 hours of the call and one round of follow-up questions by message.
- Personal Concierge: extended support agreed in a written quote, which sets out what is included, the duration and the price.
All services are delivered remotely. We do not attend purchases in person.
3. The nature of our advice
- Our recommendations are our professional opinion, based on the information you give us. The decision to buy, and from whom, is always yours.
- We are not a seller, a retailer or an authentication service. We do not guarantee the authenticity, condition, availability or price of any item sold by a third party, and we are not a party to your purchase.
- Prices we mention are typical market prices at the time and may change.
- For high-value purchases we recommend an independent authentication before payment.
4. Booking and payment
- You request a consultation through our form. We confirm a time and send you a secure payment link.
- The Initial Consultation costs 50 USD. Concierge prices are set in your quote. Prices are in US dollars; your bank may apply its own conversion fees.
- A contract is formed when we confirm your booking and receive your payment.
5. Changing or cancelling
You can move your call free of charge up to 24 hours before it starts. Your right to cancel and our refund rules are set out in our Cancellations & Refunds policy. If we have to cancel, we offer a new time or a full refund.
6. Your part
Please give us accurate information, join the call on time and use the shortlist for your own personal use. If you join more than 15 minutes late, the call may be shortened or treated as missed.
7. Our content
The shortlists and materials we prepare are for your personal use. Please do not republish or resell them.
8. Liability
We provide our services with reasonable care and skill. We are not liable for losses arising from a purchase you make from a third party, or for indirect or unforeseeable losses. Our total liability to you in connection with a service is limited to the price you paid for that service. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law.
9. Your statutory rights
If you are a consumer, nothing in these terms affects your rights under the Consumer Rights Act 2015 or the mandatory consumer protection laws of the country where you live.
10. Complaints
If something goes wrong, email ohomarketllp@gmail.com. We confirm receipt within one business day and aim to resolve complaints within 14 days.
11. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere, you can also rely on the mandatory laws and courts of your country of residence.
12. Changes
We may update these terms. The version that applies to your booking is the one published when you booked.