Last updated 5 November 2026

Cancellations & Refunds

This policy explains how to move or cancel a booking and when you get your money back. It is part of our Terms of Service.

Moving your call

You can move your consultation free of charge up to 24 hours before the start time. Just reply to your booking email or write to ohomarketllp@gmail.com.

Your legal right to cancel

If you are a consumer, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day your booking is confirmed to cancel without giving a reason.

• If your call takes place within those 14 days, it is because you asked us to start the service early. If you cancel after the service has started, we refund the amount you paid minus the value of the service already provided.
• Once the service has been fully provided (the call has taken place and your shortlist has been delivered), the right to cancel no longer applies, because you asked us to provide it within the cancellation period and acknowledged this.

Our refund rules

• Cancelled 24 hours or more before the call: full refund.
• Cancelled less than 24 hours before the call, or the call is missed: no refund, but where possible we offer one new time.
• Personal Concierge: if you cancel part-way through, we refund the part of the price for work not yet done, as set out in your quote.
• If we cancel or cannot deliver the service: full refund.

How refunds are paid

We refund to the original payment method within 14 days of your cancellation. Your bank may take a few more days to show the money.

How to cancel

Email ohomarketllp@gmail.com with your name and booking date, or use the model form below. Any clear statement that you want to cancel is enough.